Bologna Inside - Second Edition

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Help centers for immigrants are listed on the province's website under sportelli di prima accoglienza (help desks for new arrivals):

Centro Ascolto Immigrati, Caritas Diocesana di Bologna

Via Rialto, 7/2 Tel. 051.235358
Open Monday, Thursday and Friday 9-11; Tuesday 15-17
Run by the Catholic church.

Quartiere San Vitale has a multi-ethnic information point where foreigners can ask questions about their rights and services in Arabic, French or English.

Quartiere San Vitale Information Desk

Via Rimesse, 1/13 Tel. 051.4296044
Open Tuesday 9-12 and 15-17:30; Thursday 9-12

When I first arrived in Italy, Telecom Italia offered a voice directory service that one reached by dialing the number 12. Unfortunately, the emergency number to reach the carabinieri is 112. Dialing 112 and asking for the number of a restaurant in broken Italian caused some major confusion as the operator believed I was requesting for officers to rush to the scene of the restaurant! I quickly learned that emergency numbers in Italy have 3 digits, the first of which are 1-1. It is also helpful to know that the national cell phone network is programmed to allow calls to 118 for medical emergencies even if your SIM card is without credit.

Kathryn Knowles

Numero Verde Stranieri (toll free number for foreigners): 800.663366
Multilingual healthcare hotline in five languages.


You can contact your country's consulate, listed in the yellow pages under CONSOLATI.
For addresses of Italian embassies abroad visit:

Consulates in Bologna include: Austria, Belgium, Brazil, France, Germany, Greece, Hungary, Mexico, Morocco, The Netherlands, Norway, Poland, South Africa, Switzerland and Venezuela. The closest consulates for the United Kingdom and the United States of America are located in Florence and Milan. See (UK) and (USA).